Technology advancements, distributed workforces, and an overhaul in the way people think about work are driving a fundamental shift in the way that today's businesses must communicate with their employees & customers.
In today's work environment there's more than just a desk phone that keeps you connected. To communicate with our employees and customers we utilize a wide variety of mediums. Some of which include computer desktop software, mobile phones, online chats, web integration and conferencing services!
Access your phone system over multiple devices
Voicemail to email is a new standard
Utilize chat and SMS with your contacts
Integrate with your CRM
Access your phone system over multiple devices
Voicemail to email is a new standard
Utilize chat and SMS with your contacts
Integrate with your CRM
Our phone systems today are unified communication platforms that enable us to take advantage of the many ways in which we can now communicate. You get the option of how you would like to consume the new system. It could be the private solution that you can own and operate (UC) or it can be delivered as a server over an internet connection (UCAAS).
Designed with customers and agents in mind,our powerful contact center solutions feature omni-channel routing, CRM integrations, agent management tools & software, actionable analytics, and more.
Different types of call centers have different methods of communicating with customers. With Cloud Contact Center,there are no limitations. True Omni-channel outbound and inbound routing allows call center agents to meet customers using their preferred communication method. Start conversations with customers across multiple touch points including voice, SMS, social, or email.
provides businesses VoIP and traditional (TDM) phone systems nationwide along with OPENGATE Concealed Weapon Detection by CEIA. Located in Chesterfield, CTI has developed relationships with local and national carriers which provides added benefit to businesses looking to move, add or change carrier services.
