Providing cloud-based and on-premise communications systems, contact center solutions, and business data and voice connectivity.
Cloud Systems
- Remains online even when your office doesn’t
- Servers are maintained and kept up to date
- Redundant storage insures that your system stays up
- Is paid for using an OPEX model
- Attacks on the system are dealt with server side
On-Premise Based Systems
- You Maintain control over your systems hardware
- Your system is on your own private network ensuring maximum security and compliance.
- Own the hardware that powers your communication
- CAPEX model provides the lowest total cost of ownership but hardware bears some obsolescence risk
Remain Agile and Scale with your Business
Technology advancements, distributed workforces, and an overhaul in the way people think about work are driving a fundamental shift in the way that today’s businesses must communicate with their employees & customers.
It’s more than just a phone system!
In today’s work environment there’s more than just a desk phone that keeps you connected. To communicate with our employees and customers we utilize a wide variety of mediums. Some of which include computer desktop software, mobile phones, online chats, web integration and conferencing services!
Unified Communications
as a Service
UCaaS brings together all your communication channels – voice calls, video conferencing, instant messaging, and file sharing into a single, unified platform.
Modern Unified Communications
- Cost Savings
- Scalability
- Reliability
- Boosts Collaboration
Our phone systems today are unified communication platforms that enable us to take advantage of the many ways in which we can now communicate. You get the option of how you would like to consume the new system. It could be the private solution that you can own and operate (UC) or it can be delivered as a server over an internet connection (UCAAS).
Features
- PSTN connectivity
- Toll-free numbers
- Auto attendant
- Direct-dial numbers
- Call recording
- Call analytics
- Mobile application
- Desktop application
- Cloud PBX
- Audio conferencing
- Video conferencing
- Team presence
- Website chat
- Web conferencing
- Call flows
- Interactive voice response
- Screen pop
- Call queues
- Omnichannel support
- Queue callbacks
- Thin clients
- Unified voicemail
- Central management
- Team messaging
- Online faxing
- Virtual workspace
- Cloud file storage
- PSTN connectivity
- Toll-free numbers
- Auto attendant
- Direct-dial numbers
- Call recording
- Call analytics
- Mobile application
- Desktop application
- Cloud PBX
- Audio conferencing
- Video conferencing
- Team presence
- Website chat
- Web conferencing
- Call flows
- Interactive voice response
- Screen pop
- Call queues
- Omnichannel support
- Queue callbacks
- Thin clients
- Unified voicemail
- Central management
- Team messaging
- Online faxing
- Virtual workspace
- Cloud file storage
Contact Center
Improve the Customer Experience
- Build interactive relationships customers love
- Identify callers and route them to the right agents
- Service fluctuating call volumes with on-demand scalability
- Expand your workforce to any location
- Analyze customer interactions and boost call center productivity
- Support for multiple inbound contact center channels
- Optimize workflows by leveraging everyday-apps and customizing your own with open APIs.
- Actionable call center analytics and reporting
- Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.
Contact Center / Omni Channel
Designed with customers and agents in mind,our powerful contact center solutions feature omni-channel routing, CRM integrations, agent management tools & software, actionable analytics, and more.
Benefit from Omni-channel flexibility for sales and service
Different types of call centers have different methods of communicating with customers. With Cloud Contact Center,there are no limitations. True Omni-channel outbound and inbound routing allows call center agents to meet customers using their preferred communication method. Start conversations with customers across multiple touch points including voice, SMS, social, or email.
Business Data and Voice Connectivity
We strive to achieve the best solutions for our customers by providing a comprehensive suite of telecommunications providers. CTI helps companies design and implement technology solutions that provide the best value for each unique business environment.
From traditional voice services to software-defined networks and mobility solutions, CTI is the preferred solution provider of enterprise and government customers. We are committed to delivering immediate and sustainable cost and operational efficiencies to our customers. We sit on the same side of the table with you and unlike direct representatives we are not limited to a one carrier solution.
Why Work with Us
- Clear Focus
We live by the fiduciary standard of always keeping the customer’s best interest first in all designs. We do not have the limitation of trying to fit all customers into a single carrier solution like a direct rep would. - Best Tool For Job
We do not have the limitation of trying to fit all customers into a single carrier solution like a direct rep would - Product Awareness
Our Consultants receive ongoing training from providers so we can present the latest solutions and the best of breed technologies - Single Point of Contact
We provide support and escalation when you need assistance with bill credits or trouble tickets as well as moves adds and changes to your growing business - Contract Negotiations & Renewals
Leverage our knowledge and experience with ith the contract negotiations
- Multi-Carrier Solutions
We represent over 200 solution providers and can design a custom blended solution if necessary, to meet our customer’s goals. - Platform Analysis
We provide all competitive solutions and analysis so you can make an educated decision - Help If Trouble Arises
We provide support and escalation when you need assistance with bill credits or trouble tickets - Experience
We have over twenty years of experience with network design and implementation - Bill Audits
Ensure you are receiving proper chargers for services rendered
Leaders in Security and Telephony for Every Industry
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